Question 1

Does Sr. Freda's Medical Centre accept SHA insurance?

Accepted Answer

Yes. We are fully accredited under the Social Health Authority (SHA). Eligible patients can access our services — including consultations, laboratory, pharmacy, maternity, and emergency care — at no out-of-pocket cost. Bring your SHA card and national ID.

Question 2

Do I need an appointment or can I walk in?

Accepted Answer

Walk-ins are welcome for emergency and outpatient services. For specialist consultations, theatre, and non-urgent services, we recommend booking an appointment online or by phone to reduce your waiting time.

Question 3

What are your opening hours?

Accepted Answer

Our OPD and general services operate Monday to Friday 8:00 AM – 5:00 PM, and Saturday 8:00 AM – 2:00 PM. Our Emergency Department and Maternity ward are open 24 hours a day, 7 days a week.

Question 4

When is Dr. Emmanuel Amila (visiting surgeon) available?

Accepted Answer

Dr. Amila is available on scheduled days — typically Monday, Wednesday, and Friday. Please call us or book online to confirm his next available date for surgical consultations.

Question 5

What payment methods do you accept?

Accepted Answer

We accept SHA insurance, M-Pesa, cash, and bank transfers. Patients without SHA can pay via any of the cash alternatives. Please ask reception about our affordable consultation fees.

Question 6

Is maternity care available around the clock?

Accepted Answer

Yes. Our maternity ward operates 24/7 with skilled midwives and nurses on duty at all times. We handle normal deliveries, caesarean sections (theatre), and all obstetric emergencies.

Question 7

How do I apply to the Nzoia College of Nursing?

Accepted Answer

Contact our admissions office by phone or email. Intake is twice yearly (January and September). You will need Kenya Certificate of Secondary Education (KCSE) with minimum grade C for KRCHN or D+ for KECHN. Visit our College page for full details.

Question 8

Can I get ARV medication at your pharmacy?

Accepted Answer

Yes. We are a PEPFAR partner and provide ARV drugs and HIV monitoring services. Our pharmacy and VCT services are confidential and free for eligible patients.

Question 9

How do I get my laboratory results?

Accepted Answer

Most routine laboratory results are available the same day. Your doctor or nurse will advise you on collection time. Results are given directly to the patient or treating clinician for privacy.

Frequently Asked Questions

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